Contact Information

We welcome inquiries about our programs, enrollment processes, and educational services. Our team responds to all communications within one business day during standard operating hours.

Email Communication

General Inquiries:

[email protected]

Program Information:

[email protected]

Technical Support:

[email protected]

Office Location

Address:

Level 12, Suite 1203

485 La Trobe Street

Melbourne VIC 3000

Australia

Business Hours

Monday - Friday:

9:00 AM - 6:00 PM AEDT

Saturday:

10:00 AM - 3:00 PM AEDT

Sunday:

Closed

Response Times

Email inquiries typically receive responses within 24 hours during business days. Complex program-related questions may require additional time for our academic team to provide comprehensive answers.

For urgent enrollment matters during active enrollment periods, we prioritize responses to ensure timely processing.

Before Contacting Us

Many common questions are addressed in our program descriptions and policy pages. We encourage you to review the following resources which may provide immediate answers:

  • Program details and curriculum information on our Services page
  • Enrollment procedures and requirements
  • Technical requirements for online learning
  • Payment options and refund policies in our Terms of Use
  • Data privacy practices in our Privacy Policy

Enrollment Inquiries

If you have questions about specific programs, prerequisites, or enrollment procedures, please include the following in your email to help us provide accurate information:

  • The program name you are interested in
  • Your current professional background or field
  • Preferred start date if you have specific timing requirements
  • Any specific questions about curriculum, certification, or outcomes

We look forward to assisting you with your professional development journey and answering any questions you may have about our educational offerings.